Communication and Expectations

Hello folks,

I have had the pleasure of some amazing clients recently that have all decided to make a concerted effort to invest in their teams. Even recognising that your team needs some attention and reflection is a huge step. Mostly teams tend to continue in the day to day remaining aware that the team itself needs attention and mainly the individuals within the team.

The main themes that I have been helping with have been Communication and Expectations.

communicationexpectationsFrom a communication perspective I think it is crucial that we don’t just dictate to others. We feel it may be communication but really we may just be telling the person what to do and to do it our way. Be inclusive and seek to understand the application of what you have communicated to the other person. Attempt to understand the meaning they have applied to what you have instructed. This creates clarity. Seek to understand their meaning. This cuts out any ambiguity and allows the flow to continue with the instructions and hence ultimately the outcome. Or if you want to be a dictator, continue and suffer the consequences.

Expectations are also the key. Often expectations remain unsaid and create nothing but chaos. How do we know what you expect if you don’t communicate it? To clear all of this up:

1) Be clear to yourself on what you expect

2) Communicate it clearly

3) Make sure the person/s understand, allow them to question – Clarity

4) Get on with it. This cuts out any misunderstanding or lack of clarity

So clear communication and set the expectations. Simple but not existent within many teams.

Feel free to contact me if you would like any further information on the above.


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Where are you coming from? Communication within the Team.

After almost 15 years of working with teams I am still so fascinated with communication within teams and the impact that it has. For me personally, some of the key factors that contribute to the effectiveness of communication within a team are intent, ego and self-awareness.

parentadultchildWhere are you coming from? Do you really want peace in this situation or are you just after an argument? This is so often the case and potentially, some people are parked in this place permanently. This can be due to generational legacy, conditioning and state of mind. The ability to recognise and then shift your intent is a very powerful tool. If you want war that’s what you will be faced with. Shift your intent to peace and harmony and that’s what you will encounter. Be careful what you project.

The shape, tone and make up of our communication can also have many origins and therefore many varying effects. Ego is a factor for all of us. Within teams the ability to keep your ego in check and being aware of it can be a key factor in communicating within the team. Transactional Analysis is a great theory to read up on. Please click here with thanks to Business Balls. This theory of Eric Berne may help to explain the type, tone and impact of communication within your team. How do you communicate with others and what impact do you have upon them?

Self-awareness – oh I wish it could be purchased at a hardware store. That statement in itself is self-righteous. We all believe we are right and potentially also aware. Self-Awareness is having a clear perception of your personality, your strengths, weaknesses, thoughts, beliefs, motivation, and emotions. It allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment. But you can’t get it at the shops. For me, the most amazing teams are able to be very truthful and open with their communication to each other around impact. People are made aware of the impact they are having upon others in a helpful and supportive manner. If this doesn’t take place in a trusting environment there will be defensiveness and frustration. All of this meaning there is truth in it for the person involved.

So keep on track and persevere with the practice of being a good communicator and a good team player.

6 Team Building Activities To Celebrate The 2016 Rio Olympics

181377331aa2df703d6f4f78ea803bf5The 2016 Summer Olympic Games are now upon us! Officially known as the Games of the XXXI Olympiad and more commonly known as Rio 2016, the Olympics sees thousands of athletes from around the globe participate and compete in a variety of sporting competitions. These competitions range from swimming and athletics to equestrian dressage and synchronised swimming. The Olympic motto is made up of three Latin words: Citius – Altius – Fortius. These words mean Faster – Higher – Stronger. If your office is abuzz with Olympic fever, why not get involved in some friendly competition with one of our Olympic themed events! In a ceremony at the conclusion of the activity the winning team will be presented with Olympic style gold medal medallions.

Mini Olympics

Volleyball, Elimination Footy, Archery… are you a master sportsman finding it hard to choose your specialised Olympic event? Then the Mini Olympics is for you!

The Mini Olympics is a fun activity that provokes competitiveness and plenty of laughter, yet doesn’t intimidate participants who may be lacking in sporting or physical prowess.

The event involves teams rotating around various sports such as Volleyball, Frisbee, Catapult Firing, T-Ball, Team Tennis, Dodge Ball, Kick Tennis, Sand Scrabble and many more. The options are endless and only dependent on the venue and the size of the group.

We can run our Mini Olympics in a large grassed area or on the beach.

Olympic themed Amazing Race

Teams will be issued with a list of cryptic clues to various locations across the local area. Awaiting the groups at each location are Olympic themed team based activities known as “roadblocks” where teams earn points towards their overall score. Teams will also be collecting scavenger items and taking team photos along the way to earn precious bonus points. All teams converge at the finale location at the same time for a final all-in team challenge before prizes are awarded to the victors!


Our team of Archery Sharp Shooters won us our first Olympic medal at this year’s games. Why not get your team on target with this ancient form of medieval weaponry! In this engaging activity a structured lesson involving technique and safety are outlined and enforced. The delegates are then divided into teams that compete aiming to outscore their opponents. All delegates will have plenty of firing time and be kept entertained as teams are involved in various competitions and games that all involve shooting arrows at the target. The event can finish with a sharpest individual shooter if you like.

Australia's Mack Horton bites his gold medal on the podium of the Men's 400m Freestyle Final during the swimming event at the Rio 2016 Olympic Games at the Olympic Aquatics Stadium in Rio de Janeiro on August 6, 2016. / AFP / Odd ANDERSEN (Photo credit should read ODD ANDERSEN/AFP/Getty Images)

Laser Clay Pigeon Shooting

Be like Australian shooter Catherine Skinner and win a gold medal for your team!

This dynamic and interactive activity uses authentic 12 gauge shotguns that have been converted to fire laser beams. Clays with Omni-directional tape are fired from the launcher – when the shooter scores a hit the beam is reflected back to the gun and registers a hit on the electronic scoreboard.

Wine Olympics

Now this is our kind of Olympic event!

Rather than running, jumping and swimming your way to victory, teams will tackle a very different series of events. Grape stomping, wine spitting, cork popping, waiter relay and an array of winery related activities will guarantee a good time.


Olympic Themed Trivia Night

Know your Olympic history? This isn’t your average pub trivia. Pinnacle is ingenious at tailoring this interactive trivia challenge to any group. It will prove to be unlike any other trivia night you have ever attended. The games we play throughout the night are hysterical and we can guarantee that your delegates will be laughing from start to finish.

Between each round of questions the tables volunteer delegates to participate in crazy challenge activities (which makes the evening very interactive). Music trivia, movie, and TV sound tracks are on the menu as well as IQ/Brainteasers.

Contact us today to chat about your team building requirements!

PH: 02 4962 5034
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8 reasons escape rooms are great for team building

Escape sessions create laughter, fun and a highly unique experience that will be remembered around the office for a long time to come while giving companies the opportunity to practice and analyse their skills in communication, organization, critical thinking, logic and creative genius in a high pressure apocalyptic zombie survival scenario ….kind of like your office right? At the end of your session, we can facilitate a debrief session where our staff will analyse your moves, decisions, how you communicated and what you could have done to escape or possibly the reasons why you managed to escape quicker than other groups.

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To succeed teams must:

COMMUNICATE – You won’t escape unless you share information. It isn’t simply good enough to just yell out something you found. That won’t yield the key! There is so much going on in the room that you must make sure that your idea is being heard and followed.

LEAD – Teams that do not escape do not have enough leaders in their group to suggest concepts, decide on path’s to follow or stir the group toward an outcome. It will take more than one strong leader to put everything together as there are multiple tasks that need to be completed simultaneously.

FOLLOW – Too many leaders in a group and no decisions will be made.

THINK OUTSIDE THE BOX – Your creative genius and speed by which you unleash it will be crucial to your team Escaping!

LISTEN – Everyone on your team is equal and could very easily hold the creative genius inside of them that is required to find the key.

WORK TOGETHER – Individualism is awesome! But it is a one way ticket to the belly of a zombie at this show.

ADMIT YOUR MISTAKES – There are multiple solutions for various puzzles in the room. If you are dead set on a solution simply because someone who you believed was “smart” gave you the answer, yet the answer doesn’t lead you further to finding more clues… then the “smart” person was wrong.

BELIEVE YOUR GROUP CAN ESCAPE! – With the time dwindling on the clock and a serious of what appear to be dead end clues, it will seem as if your fate is sealed. Those that do escape, have to practice positive thinking and never give up no matter how much time is left. The majority of groups that escape do so with seconds on the clock in a movie like scenario that yields ample amounts of adrenaline!

Call us today to participate in one of the most adrenaline packed team building sessions you’ll ever experience!

As a launch offer we are offering a 10% discount of Escape bookings in July, August and September.

Not visiting the Hunter Valley for your next conference? No worries!

Known as one of Australia’s best wineiStock_000006170852-Grape-to-Glass regions, the Hunter Valley is perfectly located two hours from Sydney and, thanks to the Hunter Expressway, only 45 minutes from Newcastle.

Not visiting the Hunter Valley for your next conference? No worries!

We can bring the Hunter Valley to you with our Grape to Glass activity.

Our Grape to Glass activity begins with our Hunter Valley winemaker taking your group through a lesson on the art of wine blending. Once groups have spent some time smelling, swirling, spitting and tasting – the competition begins! To come out on top as the winners of this activity, teams must work together to produce the best blend of wine along with a winning label and sales pitch.

MOTG_155.jpg_edTo get a glimpse of how this activity is usually run, head to our YouTube channel to view our informative clip click here

With winter already knocking on our door it’s no surprise that we’ve seen an increase in Grape to Glass bookings, a great activity for escaping the winter chill.

“Everyone involved had so much fun and became very competitive to win! Awesome way to unwind after a long day conference. Thank you so much to all involved, especially the gent whom came out, he was brilliant!”

–          Calibre Group, February 2016

“As always, an absolute pleasure to deal with the Pinnacle team. The event was a success and everyone had a fantastic time. A great suggestion and definitely something I would suggest to other divisions and businesses.”

–          OneSteel Reinforcing, March 2016

“The activities were excellent and the staff were really great! Our corporate team had a wonderful time with the wine blending and the clay shooting. We will definitely be keeping in mind this events company in the future for our other events. Thanks Pinnacle!”

–          Stayz, May 2016

So which winery is this mysterious Hunter Valley wine connoisseur from? Pinnacle have teamed up with the wonderfully talented winemakers at Tulloch Wines to bring you this fun, unique and tasty team building activity. Located in the heart of Hunter Valley wine country, Pokolbin, Tulloch wines has spent the past 120 years crafting premium wines for all generations of wine drinkers. These days, Tulloch is run under the guidance of the 3rd generation, Jay Tulloch and 4th generation Christina Tulloch. With Tulloch’s award winning wines and having arguably one of the most beautiful cellar doors in the Hunter Valley, it is definitely worth a stop on your next tour of the vineyards.

Judgement at Work

Judgement of another person can be very harmful and destructive within teams. Judgement can be fixed and remain so for a very long period of time. Often we are aware of it and its potential impacts yet we refuse to shift. Shifting this judgement involves giving the person another chance to establish themselves with you and potentially change your judgement of them. If the behaviours continue, this is when the challenge may increase.

Also be careful with Judgement that it isn’t in fact a reflection of yourself. Often the aspects and behaviours that annoy us within another person may in fact be behaviours that we exhibit ourselves. This involves pausing before we act and respond and reflect about our own behaviours.

So pause, reflect and then act. Question your Judgement and its potential to be destructive for your relationship with that person. Look at yourself first.

Judgement within teams often erodes Trust. We all need to work on this and be mindful of its impacts upon ourselves, others and ultimately the TEAM. Be kind and help to build the rapport and trust within your team.


Trying Times – TEAMS SUCCEED

The end of financial year, winter blues, political and economy uncertainty has seen us all experience a trying month or two. Pinnacle Team Events are busy helping companies navigate their way through these tough times. Personnel are the driving force of most organisations who need to be motivated, inspired and energised to perform – even more so in tough times. Our winter special has proven to be very popular with companies arranging events from within their office or local area to remind their team of their importance to the bigger picture.

If you think that your team needs to reboot and find itself having fun again give us a call!


Creating trust amongst your team is easier than you think……

The cornerstone to every relationship be it workplace, business, romantic or otherwise is TRUST. Creating moments for your team to build that trust in one another takes time and planning. The best leaders begin by framing trust in economic terms for their companies. When an organisation recognises that it has low trust, huge economic consequences can be expected. Everything will take longer and everything will cost more because of the steps needed to compensate for their lack of trust.

Stephen M. R. Covey in his article “How the Best Leaders Build Trust” states that;

“The true transformation starts with building credibility at the personal level. The foundation of trust is your own credibility, and it can be a real differentiator for any leader. A person’s reputation is a direct reflection of their credibility, and it precedes them in any interactions or negotiations they might have. When a leader’s credibility and reputation are high, it enables them to establish trust fast — speed goes up, cost goes down.”

Creating the time and the opportunities for your team to build that trust is easier and than you may think. It also doesn’t have to cost you a cent! We here at Pinnacle Team Events like to practice what we preach and are gaining huge benefits from our work in this area. We have started a program where every two months we as a team donate a night to a charity organisation to assist with cooking food for a hospital shelter. It is a night where we are together doing something great for the community, building the relationship within our team and inadvertently building trust amongst our colleges.

In closing please let me share with you my favourite quote on trust from the great Ernest Hemingway:

 “The best way to find out if you can trust somebody is to trust them.”


Start with Why?


Welcome to 2013! We have loved a holiday here at Pinnacle Team Events and found ourselves reflecting during the break on WHY?  We feel that our valued clients and supporters know WHAT we do and we want to start the year with WHY?

 We believe in making a genuine difference to the teams that engage our services. We want to provide all workplace teams with the education, motivation and inspiration to achieve their best. We believe that a workplace should be a funplace!

It is through our huge range of events that we aim to achieve “our why”. This list of events is larger in 2013 than ever before with a range of products offered under the umbrella of Pinnacle Team Development. We have also launched a new indoor team building event called Battle of the Minds – perfect for conference venues or office situations.

2013 brings exciting news with the addition of Pete Chapman to our team. Pete is a fantastic facilitator with 8 years’ experience in outdoor education and facilitation and training. Pete is a keen AFL player who is looking forward making a difference to the teams he meets in the year ahead. He is a country boy who loves to have a laugh and thrives on meeting new people – he has found the perfect workplace! Keep an eye out for Pete at your next Pinnacle event.

What a month! What a team!

I am sorry for the delay between posts. As i eluded to in my last post we were in for a bumper month and it is only now that i am able to come up for air and attend to things such as our blog. The month of October saw us facilitating 45 events aiming to motivate, educate and inspire over 2000 delegates across the east coast of Australia. It was a month where our team was pushed to its limits and i was left to reflect: “Are we practicing what we preach?”

I am very proud to say that our team has excelled during this pressure time. The key factors of Trust, Commitment and Accountability saw us achieving the desired goal of ensuring we delivered exceptional events for all our clients.

Trust: It is crucial to trust one another.  Trust that the job colleagues are doing will be done. This allows one to focus on their own tasks with the knowledge and understanding that each party is playing their role in achieving the common goal.

Commitment: Knowing that all members are genuinely committed to achieving the best result for the client and the Pinnacle Team Events organisation. This ensures that any unexpected happenings (and in events there are lots of these) will be dealt with professionally, swiftly and with a smile.

Accountability: With all team members knowing their role and the expectations within; our team was able to navigate a hectic month. Holding team members accountable for their work ensures that any feedback positive or negative is invaluable to that team member. Everyone within an organisation should be held accountable to ensure maximum results!

Enough chat……. I’m back to work! Enquire about our Sydney group activities today.